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A landlord will come to us because we offer the service they want. A tenant will come to us because we have the property they want.

We could write pages about our services to both landlords and tenants. We like to treat all landlords and tenants as individuals, therefore the service requirements are built around what you want and need rather than what we think you need.

Let’s start with the costs


For most landlords, the big decision to make is to go for a ‘’fully managed service’’ or a ‘’find a tenant only service’’.


Our charges are attractive and hold no hidden extras.


We offer two distinct services when it comes to letting your property ‘’Full Management’’ and ‘’Tenant Find’’ service.

Tenant Find
Letting Full Management
Preparation of property brochure including extensive range of photographs
Comprehensive marketing in the local newspapers and major websites such as Rightmove, Zoopla and our own
Prominent ‘To Let’ board to attract passing interest
All viewings accompanied and full feedback given to you on the outcome
Finding a suitable tenant, carrying out references, Right to Rent and credit checks
Drawing up the tenancy agreement
Organising safety inspections e.g. Gas Safety certificate
Organising energy performance certificate (unless already held)
Collection of the initial rent and deposit
Lodging of deposit with DPS
Preparation of property inventory and condition report
Ongoing rent collection on monthly basis
Take meter readings at the start and end of tenancy
Frequent property inspections with full emailed reports
Arranging repairs and maintenance
Monthly statements
Provide point of contact for any tenant concerns
Managing the check-out process, return of DPS Deposit, tenancy renewals and re-lets
Keyholding service
Arranging the issue of legal notices where required and general legal advice
Our Fees
60% Inc vat of first month’s rent. Minimum fee £300 Inc vat
Max 12% Inc vat of each month’s rent.

Our Landlord’s extended range of services and costs are inclusive of VAT;

Section 21 Notice – formal termination of tenancy £30
Section 13 Notice – formal notice of rent increase £30
Renewal of tenancy agreement with existing tenant (managed only) £50
Preparing of inventory and schedule of condition (Landlords that take up the ‘’Tenant Find Service’’ can decide to do their own inventory and schedule of condition. £120
Arranging Energy performance certificate No Charge
Arranging Gas Safety Certificate No Charge
Arranging Electrical Safety Certificate No Charge
Arranging Legionaries Safety Certificate No Charge
Arranging contactors visits No Charge



As of the 1stJune there are no upfront administration fees payable by prospective tenants 

We will ask tenant to complete to complete a reference application form for the following:

·       Identity, Immigration and visa confirmation 

·       Financial credit checks

·       Obtaining references from current or previous employer / landlords and any other relevant information to assess affordability

·       Guarantor referencing if necessary


Your Deposit

The standard deposit required is equal to 5 weeks rent or 1 months rent plus £100 which ever is the lesser. This will be lodged with the DPS (Deposit Protection Scheme) This is due prior to the tenancy start date.

First Month’s Rent

We will require payment of the first month’s rent in advance of your tenancy start date.


Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or Other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s). 

Variation of Contract (Tenant’s Request)

£50 (inc. VAT) per agreed variation.To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. 

Change of Sharer (Tenant’s Request)

£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents. 

Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. 

We want your tenancy to be stress free and an enjoyable experience for both you and your landlord. 

We are members of the Property Ombudsman Scheme(TPO) if you have a complaint and we are unable to resolve this for you, we are able to escalate this for you to the TPO. This should only be done after going through our internal complaints procedure first.


Under The Client Money Protection Schemes for Property Agents 2019, we need to make you aware that we have a separate Protected Client Money account and hold Client Money Protection (CMP) Insurance with Propertymark – Please see our office or website for a copy of our certificate.


Steven Smith CMP Insurance Certificate 1 Jun 20



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